I know that we all like to at least window shop eBay. I make very few purchases on there anymore as shipping prices are insane, and make the items I'm looking at unreasonable. However, I have purchased a few pieces of Pyrex on eBay this week. I've made more eBay purchases in the past week than I did all summer. Anyway, I have a little rant that I want to share and get off my chest. One of the things that I am asked to rate a seller on when I give feedback is their communication. If you want to get full stars from me for communication, I expect to actually HEAR FROM YOU! I've had many sellers in the past never update me on when my items ship, or for that matter give me any other kind of communication. When I purchase from you online, I expect the same courtesy that I would get if I bought that item in a shop. I really want to receive a short email from you (not one that is automatically generated by PayPal when you mark the item shipped - although I do appreciate getting shipping notification). I want a seller that sends me a short personalized email saying something to this effect: "Thank you for purchasing ***item name** from me on eBay. I appreciate your business. I will be shipping your item **time frame for item shipment**. I have carefully packed your item to ensure that it arrives safely. If everything is to your satisfaction when your item arrives I would appreciate positive feedback and I will be leaving positive feedback for you as well."
I know that many sellers have many items to ship daily. I know that sending this personal message is a little extra work. Really all that you need to do is keep it saved on your computer, copy and paste the message into an email, fill in the areas that need to be customized, click send, and boom, a nice personal note that is not eBay or PayPal generic. This little note is what makes a good seller a great seller, and keeps me coming back to look at more of your items. It may sound trivial, but when you are selling on eBay you are running a little business, and if you expect friendly customer service from an actual shop that you walk into, the same should be expected from eBay.
Thanks for reading Cul-De-Sac Shack! Have a great Saturday!
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